ORR adds Peterborough stop for Grand Central ORR adds Peterborough stop for Grand Central

Grand Central trains will soon be calling at Peterborough for the first time. The open access operator has been given approval for its trains to call at Peterborough twice a day from Monday to Saturday by the Office of Rail and Road. The ORR said it supports open access services where these provide competition without ‘unduly’ affecting performance. It also considers what the effect will be on Government funds.

Office of Rail and Road to supervise Rail Ombudsman Office of Rail and Road to supervise Rail Ombudsman

The Office of Rail and Road has begun sponsoring the Rail Ombudsman, in line with a commitment in the 2021 Plan for Rail. The ORR will now hold the Ombudsman to account for independent and impartial provision of its service. The Ombudsman is the last of port of call for unhappy passengers who have not reached an agreement with the relevant operator or the applicable passenger watchdog.

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