Christmas present for delayed Northern passengers Christmas present for delayed Northern passengers

The Delay Repay window has been reduced to 15 minutes for passengers on Northern from today. The change follows the first Delay Repay 15-minute window, which was introduced on Govia Thameslink Railway in 2016, replacing the previous 30-minute threshold. The change follows many months of disruption on Northern routes caused by a combination of timetable problems in May and continuing industrial action in the dispute with the RMT over on-train staffing.

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