Guest Opinion

Give Birmingham its own high-speed hub

By Paul Kehoe Chief Executive at Birmingham International Airport Ltd

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Editorial

In this together

DESPITE suffering hopefully short-term difficulties of the economic downturn, the rail industry clearly has the confidence of a Government investing in new trains, route expansion and possibly further electrification for a bright future. What a pity if that confidence is dented by industrial unrest.

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FACE2FACE - The Railnews Interview

A useful tool in the progress of rail

The eagerly scanned National Passenger Satisfaction Survey, which lists customer opinions on rail facilities, has become a guiding force in the industry. Anthony Smith, chief executive of its creator Passenger Focus, told Paul Whiting why its findings are valid only if they lead to positive change.

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