NETWORK Rail has announced the appointment of a new executive to take charge of the 2500+ stations on the National Rail network, as part of what it is describing as its ‘ambitious plans to transform rail stations’.
Mike Goggin is joining Network Rail from consultants Steer Davies Gleave, and the formal title of his new post is Director, Stations and Customer Service. He said: “This is an exciting time to be working in station development. Stations face the biggest transformation in a generation. At large, medium and small stations all over the country work is going on now, or is in advanced planning, to improve facilities for passengers.
“I look forward to working closely with our customers and stakeholders as we all seek to transform the journeys for passengers.”
He reports to the director of operations and customer service, Robin Gisby, who said: “Last year we announced a £3.25 billion, five-year investment programme for stations. With punctuality at record levels passengers now demand better and brighter stations. This sustained investment in the shop window of the railway will improve facilities for all who use them and attract more passengers.
“Passengers are at the centre of everything we do. That is why in developing our plans for stations we are asking them – the most important users of the railway – for their views under our Action Stations initiative.
“In bringing all this together, Mike Goggin will play a vital role in our task to develop the stations of the future. His management, operations and commercial experience are the right mix for this crucial new job.”
Reader Comments:
Views expressed in submitted comments are that of the author, and not necessarily shared by Railnews.
Excellent news!
Perhaps Mike could start close to "home" by tackling the absence of any doors/draught screening or heating at the Kings Cross exit side of St Pancras. It's absolutely freezing at this end of the station in the winter! I've put an email through on the NR site but no response or acknowledgement to date.
A modern showpiece station can surely do better than this!
Graham Collett, York, UK